Refund policy

Return & Refund Policy

Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in its original condition and packaging, and accompanied by proof of purchase.

To start a return, please contact us at support@boteemorri.com.

Please do not send any item back without contacting us first. Once your return request is approved, we will provide the appropriate return instructions and return address.

Return Shipping Costs

For returns due to a change of mind, accidental purchase, or customer preference, customers are responsible for the return shipping costs.

If the item is damaged, defective, or you receive the wrong item, we will provide an appropriate solution at no additional cost to you.

Original shipping charges are non-refundable unless the return is caused by our error.

Damaged, Defective or Incorrect Items

Please inspect your order upon arrival.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the item. We will review your request and provide a suitable solution as quickly as possible.

Exchanges

We do not offer direct exchanges.

If you would like a different item, please return the original item (if eligible) and place a new order.

Non-Returnable Items

The following items cannot be returned:

• Used items

• Products damaged due to misuse or improper handling

• Personalized or customized products

• Gift cards

• Clearance or final sale items (if applicable)

Order Cancellation

Orders may be canceled before they have been processed or shipped.

Once an order has been shipped, it can no longer be canceled. If you no longer wish to keep the item after delivery, you may request a return in accordance with this policy.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow 3–5 business days for us to inspect your returned item after it has been received. Depending on your financial institution, it may take additional time for the refund to appear in your account.

Late or Missing Refunds

If you have not received your refund after the expected processing time, please first check with your bank or credit card provider.

If you still have not received your refund, please contact us at support@boteemorri.com.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: support@boteemorri.com